Castelli Thermoflex 2 Kneewarmer in Black

• 14 days: Under the Consumer Contracts Regulations 2013, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online or mail order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods - There are exemptions to online returns which include tailor made/personalised goods.
  
  
• 30 days right to reject: Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly. This right is limited to 30 days from the date you receive your product.

• All returns must be authorised by SpeedHub by email or over the phone.

• We will only refund return postage costs on damaged/ faulty goods and not if you have changed your mind or ordered incorrectly.

• Refunds will only be returned to the original payment method — refunds usually take 3-4 working days, but it could be longer depending on your bank(starting on the day that your refund is issued by our returns team).

• We are unable to accept returns where the goods or packaging has been used, lost, damaged or is otherwise not in the condition you received it in.

• We cannot accept returns on food, energy products, personalised goods, software, gift vouchers, safety equipment or under garments.

• We are unable to offer a refund without proof of purchase.

• It is your responsibility to inspect your goods upon receipt to ensure they are what you have ordered. Once goods have been used it will be considered an acknowledgement that you are happy.

• Initial shipping costs are non-refundable.

• Any damage caused in transit - as a result of inadequate packaging - is the responsibility of the sender. Signing for items that have clearly been damaged by the courier is the responsibility of the receiver.

• Returns should be sent to:

SpeedHub
Unit 9 St Johns Business Park
Rugby Road
Lutterworth
Leicestershire
LE17 4HB

• If the item that has been received is faulty, damaged or not as described then we will cover the cost of return postage and offer a refund or exchange.

Important information to note about returning faulty, damaged or not as described items:

• SpeedHub issue no warranties, all warranties are issued by manufacturers. For this reason, we may need to send your goods to the manufacturer for inspection before taking any action. Please see the relevant manufacturer's website for full warranty information.

• Only products that are faulty, damaged or not as described from ourselves are eligible for free postage and returns/ exchanges. If damage has been caused through wear and tear, improper care or some other factor beyond our control then it will not be covered.

• Once an item has been used, or if packaging has been damaged it can still be returned to us, however we - and the manufacturer - reserve the right to offer a repair, replacement or partial refund.

• It is your responsibility to ensure that returned items are packaged appropriately - any damage caused in transit [as a result of inadequate packaging] will be chargeable.